Accessibility at Royal Botanical Gardens

Under the Accessibility for Ontarians with Disabilities Act, 2005, all public and private sector organizations must meet the requirements of accessibility standards established by the regulation. For more information about the Act, please visit the Access ON website.

Royal Botanical Gardens is committed to providing exceptional and accessible service to our visitors in a manner that respects their dignity and independence. The provision of services to persons with disabilities will be integrated whenever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by, or on behalf of RBG.

Contact RBG

If you have any questions or concerns, please contact Royal Botanical Gardens in advance of your visit at:
Reception: 905-527-1158 Toll Free: 1-800-694-4769

Bell Relay Service (for people who are deaf, deafened and hard of hearing):
711 or 1-800-855-0511

Royal Botanical Gardens reception hours of operation are as follows:
Monday – Friday: 9:00am – 5:00pm

Our automated messaging service can be navigated using the following options:
Staff Directory: #
Donation/Membership: 1
Admission Rates/Hours: 2
Current/Upcoming Events: 3

Accessible Parking

Accessible parking spaces are available at all garden area parking lots.

Accessible parking is located just past the main entrance of RBG Centre to the left. Visitors being dropped off to RBG Centre can be dropped off at the doors to the main entrance using the driveway in front of the building. Access to Hendrie Park is available via the tunnel under Plains Road, access through the atrium using the elevators provided.

Garden Access

All four cultivated gardens are partially accessible. The lower bowl of Rock Garden and the new rose garden in Hendrie Park feature wide, paved pathways. Other spaces in the gardens are accessible by fine-gravel paths, or grassy areas. Download our visitor guide (pdf) for garden maps.

Service Animals

If a person with a disability is accompanied by a guide dog or other service animal, RBG will ensure that the person is permitted to enter any RBG facility with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, RBG will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from RBG’s goods and services. The service animal must be under the care and control of the individual at all times.

Support Persons

Persons with disabilities are required to pay full general admission and one attendant/caregiver will receive complimentary admission. RBG Members with disabilities are permitted to bring one attendant/caregiver free of charge. Proof of disability may be requested.

If a person with a disability is accompanied by a support person, RBG will ensure that both persons are permitted to enter any RBG facility, and that the person with a disability is not prevented from having access to the support person. RBG may require a person with a disability to be accompanied by a support person when in a RBG facility, but only if a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others in the facility.

Wheelchairs

RBG welcomes the use of personal assistive devices that allow visitors to enjoy our facilities and services.

For convenience RBG has a limited number of wheelchairs available for loan at the RBG Centre and Rock Garden Visitor Centre kiosks. Wheelchairs are available on a first come basis and may not be reserved in advance. It is recommended that guests bring their own wheelchairs.

Notice of Temporary Service Disruptions

RBG shall provide notice of disruption of services to the public.

Any Notice of Disruption will contain the following:

  • Reason for the disruption
  • Anticipated duration
  • Alternative facilities or services

RBG staff will provide such notice in using the following methods:

  • Notice physically posted at the site of the disruption and at the main entrance to RBG Centre
  • Notice on RBG website
  • Notice in local newspaper (long-term disruptions only)
  • Notice included on RBG’s automated phone system

Access 2 Entertainment Program

The Access 2 Entertainment (A2E) Program administered by Easter Seals Canada, provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant. Program participants receive A2E wallet cards which allow simple identification, removing onus to explain their need for an attendant. Participants pay regular admission while their attendant/support person receives complimentary tickets when visiting participating attractions and movie theatres.

Royal Botanical Gardens is a proud participating venue of the Access 2 Entertainment program and will gladly accept the Access 2 Entertainment card for general admission, exhibits and special events.

For more information about the Access 2 Entertainment program and a complete listing of participating attractions and theatres, please visit the Access 2 Entertainment website.

 

Feedback Process & Survey

RBG accepts feedback from the public in a variety of methods including:

  • Phone
  • In-person
  • Fax
  • E-mail
  • Feedback forms – both manual and on-line through website

All feedback is reviewed by the Manager, Visitor Experience. Complaints are investigated and follow up is provided to the visitor if requested.

Notice of Availability of Documents

RBG will provide the public notice of the availability of the documents required by the Accessibility Standards for Customer Service (O. Reg. 428/07) upon request. Notice of availability will be provided on the RBG website and through other printed methods.

 

Other

Click here to view a PDF of our Multi-Year Accessibility Plan 2017 to 2021.

Click here to view a PDF of our Accessibility Standards for Customer Service Policy.

For more information click here to go to the AODA website.