Royal Botanical Gardens Accessibility

Under the Accessibility for Ontarians with Disabilities Act, 2005, all public and private sector organizations must meet the requirements of accessibility standards established by the regulation. For more information about the Act, please visit the Access ON website.

Royal Botanical Gardens is committed to providing exceptional and accessible service to our visitors in a manner that respects their dignity and independence. The provision of services to persons with disabilities will be integrated whenever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by, or on behalf of RBG.

Our website will have a notice for current news, updates and public notices including service disruptions.

 

Visitor Information

If you have any questions or concerns, please contact Royal Botanical Gardens in advance of your visit at:
Reception: 905-527-1158 Toll Free: 1-800-694-4769

Bell Relay Service (for people who are deaf, deafened and hard of hearing):
711 or 1-800-855-0511

Royal Botanical Gardens reception hours of operation are as follows:
Monday – Friday: 9:00am – 5:00pm

Our automated messaging service can be navigated using the following options:
Staff Directory: #
Donation/Membership: 1
Admission Rates/Hours: 2
Current/Upcoming Events: 3

 

Gardens Admission

General Admission
Persons with disabilities are required to pay full general admission and one attendant/caregiver will receive complimentary admission.

Membership
All members are permitted unlimited entry to the gardens as a benefit of membership. Members with disabilities are permitted to bring one attendant/caregiver free of charge. Proof of disability may be requested.

 

Entrances

The main entrance to RBG Centre (located at 680 Plains Road West) is equipped with automatic door. Our main information kiosk is located inside the main entrance of RBG Centre is fully accessible.

 

Accessible Parking

RBG Centre

Accessible parking is located just past the main entrance of RBG Centre to the left. Visitors being dropped off to RBG Centre can be dropped off at the doors to the main entrance using the driveway in front of the building.

Hendrie Park

Accessible parking is located to the right of the admissions kiosk in the Hendrie Park parking lot (off of Plains Road West.) Enter the parking lot and turn right. Accessible parking is located at the end of the driveway along the fence.

 

Garden Access

Rock Garden

Despite two harsh winters that impacted construction schedules, Royal Botanical Gardens is in the final stages of completing the rejuvenation of its famous Rock Garden. RBG will phase the Rock Garden’s opening schedule, beginning with scheduled sneak peeks for members and donors, and exclusive tours and events taking place this fall. An official grand opening will take place in May of 2016 to coincide with spectacular spring blooms.

Hendrie Park Events

Red Hot Jazz and Cool Blues is held Wednesday nights from July-September in the Rose Garden tent inside Hendrie Park. Visitors wishing to attend these events with limited mobility will be shuttled from the Hendrie Park parking lot to the Rose Garden Tent by golf cart by our special events staff. Please request to be transported at the Hendrie Park kiosk. Please note: due to liability, this service is only available to visitors who are able to enter and exit the golf cart independently (without the help of another person.)

 

Use of Service Animals and Support Persons

If a person with a disability is accompanied by a guide dog or other service animal, RBG will ensure that the person is permitted to enter any RBG facility with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, RBG will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from RBG’s goods and services. The service animal must be under the care and control of the individual at all times.

If a person with a disability is accompanied by a support person, RBG will ensure that both persons are permitted to enter any RBG facility, and that the person with a disability is not prevented from having access to the support person. RBG may require a person with a disability to be accompanied by a support person when in a RBG facility, but only if a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others in the facility. If an amount is payable by a support person for admission, or otherwise, to a premise, RBG will ensure notice is given in advance about the amount.

 

Use of Assistive Devices

RBG welcomes the use of personal assistive devices that allow visitors to enjoy our facilities and services.

For convenience RBG has a limited number of wheelchairs available for loan at the RBG Centre Kiosk on a first come, first serve basis.

 

Notice of Temporary Service Disruptions

RBG shall provide notice of disruption of services to the public.

Any Notice of Disruption will contain the following:

  • Reason for the disruption
  • Anticipated duration
  • Alternative facilities or services

RBG staff will provide such notice in using the following methods:

  • Notice physically posted at the site of the disruption and at the main entrance to RBG Centre
  • Notice on RBG website
  • Notice in local newspaper (long-term disruptions only)
  • Notice included on RBG’s automated phone system

 

Access 2 Entertainment Program

The Access 2 Entertainment (A2E) Program administered by Easter Seals Canada, provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant. Program participants receive A2E wallet cards which allow simple identification, removing onus to explain their need for an attendant. Participants pay regular admission while their attendant/support person receives complimentary tickets when visiting participating attractions and movie theatres.

Royal Botanical Gardens is a proud participating venue of the Access 2 Entertainment program and will gladly accept the Access 2 Entertainment card for general admission, exhibits and special events.

For more information about the Access 2 Entertainment program and a complete listing of participating attractions and theatres, please visit the Access 2 Entertainment website.

 

Feedback Process & Survey

RBG accepts feedback from the public in a variety of methods including:

  • Phone
  • In-person
  • Fax
  • E-mail
  • Feedback forms – both manual and on-line through website

All feedback is reviewed by the Manager, Visitor Experience. Complaints are investigated and follow up is provided to the visitor if requested.

Click here to take our online survey.

 

Notice of Availability of Documents

RBG will provide the public notice of the availability of the documents required by the Accessibility Standards for Customer Service (O. Reg. 428/07) upon request. Notice of availability will be provided on the RBG website and through other printed methods.

 

Other

Click here to view a PDF of our Multi-Year Accessibility Plant 2017 to 2021.

Click here to view a PDF of our Accessibility Standards for Customer Service Policy.

For more information click here to go to the AODA website.