Winter Wonders

Pre-purchased tickets are required for this special event. Upon purchasing, you will be required to select an entry time. Tickets are final sale. When purchasing your tickets, please ensure you select the appropriate date/time, as switching your tickets after purchase will not be possible. Tickets are required for all in your party attending the event.

Access2 Cardholders: purchase ticket(s) for the cardholder online. For a complimentary ticket for your support person, either display your Access2Card upon arrival, OR get in touch prior to the event (via email or at 905-527-1158) and our Guest Services Centre can add an additional ticket to your order free of charge.

To access your reduced-rate member tickets, simply log in to your RBG online account using the email address associated with your membership. Once logged in, visit the registration page and your member tickets will be available.

Do NOT make a new account; any new account created will not have access to your member benefits, including your member tickets.

Unsure which email is associated with your membership? Get in touch with the membership team.

Not yet a member? To access member tickets on a brand new membership, simply purchase the membership in its own order, log out, log back in, and your member tickets will be available!

Selecting an Appropriate Number of Membership Tickets

Members are eligible for a number of reduced priced tickets according to your membership type (see below). To check your membership type, check your membership card or log in to your account.

• Single: 1
• Single Plus: up to 2
• Family: up to 2 adults and 6 children
• Family Plus: up to 4 adults and 6 children

Should your order go through with an inappropriate number of tickets, RBG guest services will be in touch to make the appropriate adjustments.

How To Activate Your Account

1. Visit secure.rbg.ca/account/login
2. Enter your email address and “submit” (NOTE: RBG members must use the email associated with their current membership)
3. Check your email for a link to reset your password
4. Log in with your new credentials and check your account information. Ensure your updated membership is showing.

Looking to give an experience at Winter Wonders as a gift? You have 2 options available:

1. Purchase tickets on their behalf for a specific date / time and forward the pdf tickets emailed at the time of purchase
2. Purchase a digital gift certificate they can use to redeem for tickets on a day and time that works for them!

Note: gift certificates are not redeemable for food and beverage offerings at the event.

Your special event ticket to Winter Wonders gives you access to RBG Centre and Hendrie Park after 5:30p.m. on the dates available. Access to the indoor Mediterranean Garden, the botanical train exhibit and seasonal displays are also included.

Food, drink, and purchases at Shop at the Gardens are available for additional costs.

This event is time-ticketed. Please arrive at your scheduled time. You can expect to spend approximately 1 – 2 hours at this experience. When you arrive at RBG Centre (680 Plains Road W., Burlington) for your start time you will be greeted by our staff team who will check you in and direct you to the outdoor experience.

Your tickets will be emailed to you as a pdf attachment shortly after online payment. You will be required to present these tickets upon arrival, either printed out or digitally on your personal device.

The event concludes at 10 p.m.

This event is held in Hendrie Park – please enter through RBG Centre at 680 Plains Road W. Burlington Ontario. Parking is included, available in the large lot at RBG Centre. Additional parking is available in the small Cherry Hill parking lot (across the street), though this will require crossing the street and a short walk to RBG Centre for entry.

This garden is located along bus routes for Burlington Transit, with stops a short distance from the entrance. See rbg.ca/directions for more details.

Festive snacks will be available for purchase. Our outdoor food and beverage locations are cashless and accept card payments, including credit, debit, and mobile payment options like Apple Pay or Google Pay.

This is a licensed event; alcoholic beverages will be available for purchase for those age 19+. A valid I.D. is required for beverage purchase.

Outside food and alcohol will not be permitted.

While enjoying the outdoor light display, washroom facilities are available in the Atrium at RBG Centre (lower level), at the Turner Pavilion Teahouse, and close to the Container.

Indoors, additional washrooms are available across from the Greenhouse Café (near the Botanical Train).

Winter Wonders is held rain or shine. The majority of Winter Wonders is held outdoors, so come prepared for the weather!

RBG reserves the right to cancel the event due to extreme inclement weather with little to no notice (ticket purchasers will be contacted by email). If the event is cancelled, you will receive a credit on your account that is equal to the amount of the original purchase. The credit can be applied towards a future Winter Wonders date of your choosing.

Pathways will be lit however there may be some darker patches. Please take your time and be mindful of your step. Appropriate footwear for walking on gravel pathways and turf are recommended, especially in snowy, wet conditions.

With the exception of service animals, personal dogs/cats/animals are not permitted during the evening portion of Winter Wonders.

Pets are welcome in RBG’s outdoor spaces between 10 a.m. and 5 p.m. so long as they remain leashed. Please be responsible and clean up after your pets.

The experience takes visitors along wide, paved or gravel pathways. For those attending with a wheelchair, walker, or stroller, an outdoor model is recommended. Some benches will be available for those who need them. Accessible parking spaces are available outside RBG Centre. Visitors access the garden through RBG Centre, descending through the Atrium via stairs or an elevator. If you have any further questions about accessibility at this event please contact us by phone (905-527-1158) or use the form at rbg.ca/contact-events.

• Tickets purchased to RBG special events are final sale and non-refundable. Tickets for this experience can be transferred to someone else if you can no longer attend the experience. Please keep your tickets and confirmation: it is proof of your purchase and allows entry into the experience.
• Liability: RBG assumes no responsibility for loss or damage to property, or for personal injury or mishap; all activities are at the risk of the participant.
• Filming/Photography Release: Please be advised that all photos, audio-video, and static images taken at this experience may be used for exhibit, reproduction, and/or distribution for RBG related promotional use, including all forms of print, television advertisement, social media and /or website display. In consideration of your participation as a guest or attendee of this experience, you authorize Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns unrestricted right and permission to copyright and use such photos and images under their sole discretion. Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns are released without limitation of any claims for libel or invasion of privacy.
• By purchasing tickets and participating in this experience on RBG properties, you are agreeing to the above release for yourself, and on behalf of your guests.
• RBG reserves the right to cancel the event due to inclement weather with little to no notice. If the event is cancelled, you will receive a credit on your account that is equal to the amount of the original purchase. The credit can be applied towards a future Winter Wonders date of your choosing.