The Enchanted Garden Tour

Pre-purchased tickets are required for this special tour. Upon purchasing, you will be required to select an entry time. When purchasing your tickets, please ensure you select the appropriate date/time, as switching your tickets after purchase will not be possible. Tickets are final sale. 

You will be required to present your pre-purchased tickets upon arrival, either printed out or digitally on your personal device. Each ticket will be scanned. The confirmation receipt is not a ticket. Your tickets were sent to you as an attachment in the confirmation e-mail you received after booking. 

RBG Member Pre-sale: Wednesday, June 30, 12 p.m. Members have access to an exclusive pre-sale. Accessing this pre-sale will require a special member code, which will be sent on Monday, June 28 to the email addresses we have on file for all current RBG Members. Members will also require their membership number during the purchasing process. A membership discount will NOT apply for this event. 

Public Sale: Monday, July 5, 12 p.m.

The Enchanted Garden is held rain or shine and is 100% outdoors, so come prepared for the weather! RBG reserves the right to cancel the tour due to inclement weather. If the tour is canceled participants will receive a full refund.  

This tour is held at the historic Rock Garden, 1185 York Blvd. Hamilton. Parking is included, available in the lot across the street. See rbg.ca/directions for more details.

Due to challenges presented by COVID-19 the format of The Enchanted Garden Tour will remain a linear experience that will allow groups of 20 guests per timeslot to move through the garden in the same direction. Along the 1km route guests will be greeted by characters from the enchanted world at predetermined stations. This experience is approximately 1 hour in length.

RBG’s garden areas are open 10 a.m to 8 p.m. this weekend. If you wish to visit other gardens areas before or after the tour, you can purchase discounted general admission tickets when you purchase your Enchanted tickets online. Should you decide day of that you would like to visit the other garden areas, you can purchase your discounted general admission tickets from any kiosk by showing proof of tour ticket. Discounted general admission tickets must be used on the same day as your tour ticket.    

Yes, a mask is required at all times during the tour and in the indoor spaces (entry to the garden, washrooms, etc.). Exceptions for children under the age of two. Please observe all markers and one-way indicators upon arrival and stick with your group for the duration of the event, following physical distancing guidelines.

As part of our commitment and shared responsibility for the health and safety of our guests, staff and volunteers, we ask that attendees perform a self assessment to help reduce the spread of COVID – 19 prior to arrival. Should you feel ill please stay home and contact your health care provider. Your tickets can be transferred to other family members or friends (no transfer fee required).

The newly rejuvenated Rock Garden features some wide, paved paths that descend with a slope into the lower bowl of the garden. Some stations will take place on grassy areas. If you have any questions about accessibility at this tour, please contact us at 905-527-1158. 

Tinker Treats (light food and beverage) will be available for purchase before or after your tour experience, located in the upper level of the Rock Garden from 11 a.m. to 5 p.m.

Please note, you will not be able to purchase food or beverage during your experience which is approximately 1 hour. Feel free to bring your purchased snacks along with you as you participate in the event.

With the exception of service animals, personal dogs/cats/animals are not permitted at this tour.

Tickets purchased to special events are final sale and non-refundable. Tickets for this tour can be transferred to someone else if you can no longer attend. If RBG cancels a special event, ticketholders will be fully refunded. Please keep your tickets and confirmation: it is proof of your purchase and allows entry for the tour. 

COVID 19 Rights and Responsibilities: Royal Botanical Gardens understands and respects the rights of all staff, volunteers, and event attendees to be protected from infectious diseases. Royal Botanical Gardens follows the public health and workplace safety measures and regulations as indicated by local public health units, local municipalities, and the Province of Ontario. As such, event attendees are mandatorily required to adhere to the processes and policies that are put in place to mitigate effects of infectious diseases. Such processes and policies include, but are not limited to: face coverings, daily medical screening, and social distancing. It is the right of Royal Botanical Gardens to restrict the access to or remove from its events and properties any individual who does not adhere to such processes and policies. By agreeing you understand the above statement and agree to its contents for yourself and those individuals attending the event with you.

Liability: RBG assumes no responsibility for loss or damage to property, or for personal injury or mishap; all activities are at the risk of the participant. 

Filming/Photography Release: Please be advised that all photos, audio-video, and static images taken at this tour may be used for exhibit, reproduction, and/or distribution for RBG related promotional use, including all forms of print, television advertisement, social media and /or website display. In consideration of your participation as a guest or attendee of this event, you authorize Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns unrestricted right and permission to copyright and use such photos and images under their sole discretion. Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns are released without limitation of any claims for libel or invasion of privacy. 

By purchasing tickets and participating in this tour on RBG properties, you are agreeing to the above release for yourself, and on behalf of your guests.