The Enchanted Garden

To help manage site activity and make registration as fair as possible, RBG has implemented an online waiting room system.

The waiting room will open 30 minutes prior to sale time (note: there is no advantage to entering the waiting room earlier than others during this 30 minute period). When the sale begins, you will be RANDOMLY placed in an online queue alongside all others who have joined prior to 11 a.m., with a limited number of registrants let into the site at a time. Any person who joins after the sale start time is placed at the end of the line. Complete your purchase, and close the browser tab when complete.

PLEASE NOTE: Due to the popularity of this experience and large number of individuals hoping to secure registrations, the waiting room time may be significant. Please factor a long wait into your planning.

Why use a virtual waiting room? A virtual queue allows a limited (and randomly selected) number of individuals into the ticket site at once. This practice:

• prevents “cart-jacking” (a reduced number of individuals competing to add the same tickets to their carts at the same time)
• ensures the ticketing site can operate without being overwhelmed by web traffic
• accommodates those working with slower internet connections without fear of competing
• creates a fairer system overall by randomly assigning places in the virtual line

• Tickets purchased to RBG events are final sale and non-refundable. Full price tickets may be transferred to another person without restriction should you be unable to attend. Please keep your tickets and confirmation: it is proof of your purchase and allows entry into the experience.
• Cancellation: RBG reserves the right to cancel the event due to extreme inclement weather with little to no notice (ticket purchasers will be contacted by email).
• Liability: RBG assumes no responsibility for loss or damage to property, or for personal injury or mishap; all activities are at the risk of the participant.
• Filming/Photography Release: Please be advised that all photos, audio-video, and static images taken at this experience may be used for exhibit, reproduction, and/or distribution for RBG related promotional use, including all forms of print, television advertisement, social media and /or website display. In consideration of your participation as a guest or attendee of this experience, you authorize Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns unrestricted right and permission to copyright and use such photos and images under their sole discretion. Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns are released without limitation of any claims for libel or invasion of privacy.
• Weather Policy: This event is held outdoors in a non-covered area and is subject to weather conditions. RBG reserves the right to postpone, reschedule, or cancel the event due to inclement weather, unforeseen circumstances, or other conditions that may impact the safety of guests, staff, or performers. Ticket holders will be notified of any changes via email, which may occur without prior notice. RBG is not responsible for any additional costs incurred by ticket holders.
• By purchasing tickets and participating in this experience on RBG properties, you are agreeing to the above release for yourself, and on behalf of your guests.

To access the member presale, simply log in to your RBG online account using the email address associated with your membership. Once your account is set up, visit the registration page during the pre-sale time.

Do NOT make a new account; any new account created will not have access to your member benefits, and will not permit you access to the pre-sale.

New Members: How To Activate Your Account (do this prior to the sale date to avoid disappointment)

1. Visit secure.rbg.ca/account/login
2. Enter your email address and “submit” (NOTE: RBG members must use the email associated with their current membership)
3. Check your email for a link to reset your password
4. Log in with your new credentials and check your account information. Ensure your updated membership is showing.

Once your member account is set up, visit the registration page and your tickets will be available!

If you do not receive a password reset email within 10 minutes, or if you log in and your membership is not showing in your account information, it is possible that email address is not the primary contact on your RBG Membership. Get in touch with the memberships team for more information.