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RBG’s NEW Membership, Donations & Ticketing System

January 3, 2023

Royal Botanical Gardens is ringing in the new year with a new CRM system for processing your tickets, memberships, donations and more! The system (Tessitura) is officially live.

Features include:

  • Online membership portal to view your current membership information
  • Member log-on to access pre-sales and member discounts
  • One-stop shop to purchase tickets, register for programs, make donations, and purchase / renew a membership
    • As we transition to this new system, registration for current public programs will continue to be purchased through Eventbrite using the links supplied on existing webpages; future registrations will be processed through the new system and online site.

During your next visit, RBG members are encouraged to check with membership desk staff to ensure your email information is up to date, as the email RBG has on file will also be used as your site log-in. See below for further member instructions.

How to Create / Activate Your Account

For Members:

If you’re an RBG Member, your account is waiting for you! Instead of creating a new account, use the “forgot password” option.

  1. Visit secure.rbg.ca
  2. Enter your email address and “submit” (NOTE: RBG members must use the email associated with their current membership)
  3. Check your email for a link to reset your password
  4. Log in with your new credentials and check your account information, including the “My Memberships” page. If there are no memberships associated with your account, it is likely we have a different email address on file. Try an alternative email addresses or get in touch with the membership team.

For Non-Members:

Signing up for a new account is simple!

  1. Visit secure.rbg.ca/account/login
  2. Click ‘Register’.
  3. Input your user information, customize your email preferences
  4. Once you click ‘Create Account’ you’re all set! You will be redirected to a page where you can register for camp when registration opens, purchase tickets for winter exhibit, select special events, and more!

More from the RBG Blog

Check out RBG’s blog for announcements, articles, and more from Canada’s largest botanical garden.

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