Sound Journeys

Experiential Program Etiquette

• RBG experiential programs are designed to foster presence, reflection, wellbeing, and shared connection with nature. Everyone participating deserves a respectful and distraction-free environment to fully engage in the experience.
• Respect for facilitators, instructors, and fellow participants is required and expected.
• Please silence or turn off cell phones and other electronic devices before the program begins, unless otherwise requested by the instructor or facilitator as part of the experience. If you are expecting an urgent call (for example, from a doctor or caregiver), please notify the facilitator in advance and step away from the group if you need to take the call.
• Participants are encouraged to communicate thoughtfully and respectfully at all times. If concerns arise during a program, please speak with the facilitator before or after the session, or contact RBG directly.
• Whenever possible, please arrive a few minutes early to settle in, prepare any personal items or equipment, and use the restroom before the program begins. Once the session has started, please minimize side conversations and enter quietly if arriving late.
• Participants are not permitted to enter the program space prior to the designated start time. Please wait until the previous session or setup has concluded before entering.
• To help maintain a calm and immersive atmosphere, please wait until the session has fully concluded before packing up belongings or beginning conversations.
• Please be mindful of shared participation. Allow space for others to contribute, reflect, and engage in the experience without interruption.
• By enrolling in and participating in RBG experiential public programs, you agree to support a respectful, welcoming, and distraction-free environment for all participants and facilitators.

Violence and Harassment

Royal Botanical Gardens (RBG) is committed to building and preserving a safe and healthy environment for its employees, volunteers, visitors and program participants. RBG does not condone and will not tolerate harassment or acts of violence against, or by any RBG employee, volunteer, visitor or program participant. RBG will take every reasonable precaution and implement measures to prevent, investigate and correct harassment and violence and protect all from potentially violent situations.

Filming/Photography Release

Please be advised that all photos, audio-video, and static images taken at this experience may be used for exhibit, reproduction, and/or distribution for RBG related promotional use, including all forms of print, television advertisement, social media and /or website display. In consideration of your participation as a guest or attendee of this experience, you authorize Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns unrestricted right and permission to copyright and use such photos and images under their sole discretion. Royal Botanical Gardens, its legal representatives, suppliers, invited media and assigns are released without limitation of any claims for libel or invasion of privacy.

Thank you for enjoying programs and classes at Royal Botanical Gardens and allowing other participants the same opportunity.

• Tickets purchased to RBG events are final sale and non-refundable. Full price tickets may be transferred to another person without restriction should you be unable to attend. Please keep your tickets and confirmation: it is proof of your purchase and allows entry into the experience.
• Cancellation: RBG reserves the right to cancel the event due to extreme inclement weather with little to no notice (ticket purchasers will be contacted by email).

Royal Botanical Gardens understands and respects the rights of all staff, volunteers, and program participants to be protected from infectious diseases.  Royal Botanical Gardens follows the public health and workplace safety measures and regulations as indicated by local public health units, local municipalities, and the Province of Ontario. As such, program participants are mandatorily required to adhere to the processes and policies that are put in place to mitigate the effects of infectious diseases.  Such processes and policies may include, but are not limited to: face coverings, daily medical screening, and social distancing. It is the right of Royal Botanical Gardens to restrict access to or remove from its programs and properties any individual who does not adhere to such processes and policies.

We are vigilant in our concern for the health and safety of all participants. Participants are required to wash their hands frequently. If you are not feeling well, please stay home.

Up-to-date health and safety guidelines: Our staff and volunteers will comply with all organization, municipal, and provincial health guidelines, and will update guidelines as needed. Royal Botanical Gardens will make aware all program participants of required actions and measures in a reasonable amount of time before the start of a program if and as regulations change within a program’s run time.

The course cancellation policy applies to all sessions. It is your responsibility to ensure you can attend the program dates and times you have registered for.

Royal Botanical Gardens staff are not responsible for waiting or making up time for participants who arrive late after the program’s start time. It is your responsibility to ensure you arrive at the program at or before the advised arrival time.

Royal Botanical Gardens assumes no responsibility for loss or damage to property, or for personal injury or mishap; all activities are at the risk of the participant. RBG reserves the right to change/cancel events should circumstances beyond our control arise.

Although we love animals, please leave your pets at home when attending our public programs. Certified service and guide animals are permitted.